Manage Social Media Accounts How to Manage A Difficult Client

When I went out on my own as a Solopreneur marketing consultant, my debut project was with a client who was a terrible human being and as a result, the experience was a difficult one. I did the best that I could to satisfy client expectations that were completely unreasonable in the context of the limited time-table and budget allotted.I quickly acknowledged the rookie client management mistakes I had made, chiefly, failing to confirm in writing the complete project specifications, time-table and budget. I also learned how to recognize prospects who might have the potential to become bad clients (not a fool-proof science, but it remains helpful to this day).Furthermore, I now have the inner strength to fire a bad client, because they just aren’t worth the money. If you find yourself in an assignment and client neuroses suddenly emerge, you’ll need tactics that will help you exercise some measure of control over the situation and preserve your dignity and sanity and perhaps even the client relationship as well. Presented here are two examples of difficult client behavior.

The nit-pickerThere are two types: one who is willing to pay for the time it takes to second-guess your work and those that want to abuse your time. The only good thing about a nit-picker is that s/he can make you more precise in your work.Setting boundaries is the preferred defense, but be advised that a client has every right and in fact a responsibility to scrutinize your work, especially if this is your first project together. If your nit-picker client is OK with paying extra, then pretend to welcome his/her suggestions and involvement. Call it a lesson in meeting or exceeding client expectations and building trust. Maybe the exacting attitude is rooted in a previous bad experience? Reassure the client that getting the job done right is your goal, too.If your nit-picker does not want to pay extra for the second-guessing, then apply boundaries. Allow at no extra charge two revisions of your work and make it clear that beyond that, there will be a surcharge for your services. Consider declining future projects offered by this individual. Going forward, write into the contract a surcharge for revisions that you would find excessive.The meeting mavenMeetings are useful in that stakeholders can convene to discuss the progress of the project and make any desired refinements along the way, while verifying that milestones will be met. Progress meetings can be held periodically, but too many are a waste of time.

In the project specs meeting, it is useful to address the subject of progress meetings and suggest tying them to project milestones. Include meeting time in your project fee. It’s difficult to address the number of meetings after the fact if you encounter a meeting maven who thinks that you should not be paid extra, or who likes to stretch meetings out to much longer than necessary.That client has you by the short hairs if numerous meetings are demanded, or pre-scheduled meetings drag on. You may need to decline future projects and chalk it up to a lesson learned. Going forward, anticipate the need to meet and discuss it beforehand. Some long meetings may be beneficial to you as well as the client, but make it known that you will be paid.Thanks for reading,Kim

6 Tips To Find A Good Purchasing Agent

Are you looking for a good purchasing agent for your business? If so, you should know that many of the agents may not be qualified. You need to keep in mind that purchasing agents play a great role as far as international trade is concerned. They act like a bridge between buyers and sellers. If you want to choose a good sourcing or purchasing agent, we suggest that you follow the tips given below.

1. Language

The agent you are going to hire should have good command of the language spoken in the target country. This includes both written and spoken English and other languages. You know that language plays a great role in communication between business owners around the globe. Therefore, a good command over the desired language is a quality that your agent should have. If the professional is not well versed in the language that is spoken in that country, how can they be able to talk to the sellers in that country? They won’t be able to communicate and bargain well, which will increase their chance of getting ripped off.

2. Good morality

Your desired agent should know how to behave and protect the interests of foreign buyers in the target country. They should not take you to the scammers in the target country. Aside from this, they should be true to their words. In other words, they should have a high standard of morality. If you know that an agent asks for commission from both the buyer and the seller, you should stay away from them and look for some other agent. A good purchasing agent will never indulge in such acts.

3. Knowledge of import and export

A good sourcing agent should have good relationship with local authorities of the target country. They should be familiar with the policies of that country regarding import and export. Moreover, they should be familiar with the regulations related to import and export, which is very important to avoid lawsuits.

4. Purchasing methods

Your purchasing agent should know how to source or buy different items without killing a lot of time. They should know the best markets where your desired products can be purchased. Aside from this, they should know how they could get the best prices. And if you get a product at the lowest price, you can make the highest profit.

5. Familiarity with the product or industry

The agent should be familiar with the product or service you are interested in. For instance, if you want to buy ductile iron castings, we suggest that you look for an agent who is familiar with these products. There is no doubt that this field has certain terms and they should be familiar with these terms.

6. Knowledge of the international laws

Your sourcing agent should be familiar with international laws and other practices, such as quota issues, anti-dumping issues, tax issues and certification issues, to name a few.